FAQs
Listed down are the frequently asked questions about our company and our services. Check the options below and see if you have the similar question.
Our professional sales team will reply your enquiry within 24 hours. For urgent enquiries, please call +65 6296 0679.
For retail purchase, we accept Cash and Nets payment only. For clients registered with an account with us, cheque can be accepted.
The delivery fee is SGD$40.00 and is chargeable when the order is below SGD$200 in a single transaction.
For orders above SGD$200 in a single transaction, delivery will be free of charge.
For orders that requires same day delivery, charges may apply depending on urgency and the items to be delivered.
You should be able to receive your orders within three (3) working days to five (5) working days upon payment verification depending on the volume of orders received. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
All deliveries will be delivered to your door step by our strong, efficient and friendly delivery man.
We take such matters very seriously and will look into individual cases thoroughly. Any item that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected item and your D.O (Delivery Order) to us at sales@allinton.com.sg (if applicable).
We regret to inform you that no refunds will be given for orders that fall under the below categories.
- In the event that the item you’ve received is unsatisfactory in any way you perceive, we will require photo proof of the sample and your D.O (Delivery Order) as well and you may be required to send us back the item for close inspection and review before a decision is made to re-send an item to you at no cost, subject to availability.
- In the event that you receive an expired product, we will require clear photo proof of the sample and its expiry date for close inspection and review before a decision is made to re-send an item to you at no cost, subject to availability.
- In the event that you’ve received the wrong item, we will require photo proof of the wrongly sent item and D.O (Delivery Order) and after reviewing, we’ll re-send the correct item to you at no cost, subject to availability.
We take such matters very seriously and will look into individual cases thoroughly. Any item that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected item and your D.O (Delivery Order) to us at sales@allinton.com.sg (if applicable).
We regret to inform you that no refunds will be given for orders that fall under the below category. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the item to you at no cost, subject to availability. In light of this, any item that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at sales@allinton.com.sg.
1. If you are a client with an account with us:
Option 01: Send us the item for repair
Please kindly deliver the item for repair to any of our two locations during our operating hours.
- After Service Department / Branch Office
21 Tuas Basin Link, Singapore 638782
- Head Office
331 Jalan Besar, Singapore 208983
Option 02: Arrange a collection date/time and venue for our friendly drivers to pick up the item for repair
2. If you are a walk-in client:
Please kindly deliver the item for repair to any of our two locations during our operating hours.
- After Service Department / Branch Office
21 Tuas Basin Link, Singapore 638782
- Head Office
331 Jalan Besar, Singapore 208983
For repair quotations, clients can expect to receive the quotation from our salesperson within one to three working days from date we receive the item.
- Case-by-case basis
- If require spare parts that is unavailable in our workshop, we can only start on repair works when spare parts have been procured and arrive in our warehouse.
For all in-house brands (AETOMATE) – please speak to our Sales Associates for more information. We have varying warranty coverage for different products.
Client must provide the original Invoice for warranty to be valid.
Warranty does not cover any malfunction, failure or defect resulting from misuse, abuse, neglect, alteration, modification or repair by anyone other than Allinton Engineering & Trading Pte Ltd. Any damage or malfunction inflicted upon the tool by the user or other external sources, or any failure to comply with the warnings and instructions in the operator’s manual is not covered.
Please kindly click on link below and fill in your details
Under ‘comments & feedback’ section, kindly include
The item description and your invoice no. for your to get back to you on product warranty date.
For product information, you can refer to our catalogue and product page.
If you are unable to look for what you need, feel free to drop us an enquiry by clicking the link below. If you require immediate assistance, please call +65 62960679 (10lines)
If you are interested to find out more about our company and is interested for our salesman to make a visit at your site, feel free to drop us an enquiry by clicking on the link below. Do let us know your company name as well as other important information which you think you would like us to know. You may also include your preferred timing in the enquiry form.
If you have any feedback or comments with regards to our product, feel free to fill up the form in the link below. We appreciate comments and feedback from our clients and we always look into ways we can develop better products to meet our clients needs.